Frequently Asked Questions



1: How do I send payment/money transfer online?

You can send payment/money transfer using AfroExpressPay’s website and mobile platforms, both methods allow you to instantly transfer money to one of our pickup locations, payee agents and/or bank deposit.

2: How do I complete my first payment/money transfer online?

You register for a free website AfroExpressPay account with the required information, and you can start making transfers online as soon as it is approved.

3: How do I complete my first payment/money transfer via the Mobile App?

You register for a free mobile app AfroExpressPay account with the required information, and you can start making transfers online as soon as it is approved.

4: How much payment/money transfer can I send online?

Transfer/Payment limits will be dependent on several factors such as based on your transfer history, yours and receiver’s location, payment methods, jurisdiction limits, etc.

5: How do I know if my online transfer has been approved?

You will receive an instant confirmation online or email confirmation sent to your email.

6: When will my recipient get the payment/money?

They can pick up or receive the payment/transfer within minutes depending on the mode of payment and delivery chosen.

7: Can I cancel a payment/money transfer?

You may be able to cancel your transfer if it has not been picked up or deposited.